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After taking England from the brink of an unthinkable nightmare to a victory that would define the 20th Century, Winston …
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How to (never) create great customer experiences

Last week I spent a couple of hours late one evening, writing an email to my cellular provider, well actually …
What Happened to Consultants blog

What Happened to Consultants?

“I’m Brian… and so’s my wife.” Terence Bayler (The Life of Brian, 1979) If there was a Top 10 Billboard …
Measuring amazon

Measuring Amazon

Did you ever wonder, if you were to add up every order you ever made on Amazon, what that number …
Money in wheels

SEO Wars: A Personal Injury Lawyer Story

At Edge, we don’t usually divulge details of client engagements, including our client’s names. In this rare case, I asked …