Choose carefully
June 23, 2018
After taking England from the brink of an unthinkable nightmare to a victory that would define the 20th Century, Winston … 
How to (never) create great customer experiences
April 23, 2018
Last week I spent a couple of hours late one evening, writing an email to my cellular provider, well actually … Read More "How to (never) create great customer experiences"
What Happened to Consultants?
March 23, 2018
“I’m Brian… and so’s my wife.” Terence Bayler (The Life of Brian, 1979) If there was a Top 10 Billboard … 
Measuring Amazon
February 23, 2018
Did you ever wonder, if you were to add up every order you ever made on Amazon, what that number … 
SEO Wars: A Personal Injury Lawyer Story
January 16, 2018
At Edge, we don’t usually divulge details of client engagements, including our client’s names. In this rare case, I asked …